What Personal Information About Customers Does Extreme Hockey & Sport Gather?
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, however, some information is necessary to processing your order. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
Does Extreme Hockey & Sport Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the business partners as described below:
Agents: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of Extreme Hockey & Sport and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Extreme Hockey & Sport, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processor.
Orders are typically filled and shipped within 24 hours of receipt. Due to stock shortages, some items may be back ordered and ship at a later date. Extreme Hockey & Sport reserves the right to ship partial orders or hold an order for complete shipment at our sole discretion. Prior to back ordering an item or partial shipping an order Extreme Hockey & Sport will either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Items may be returned for a full refund provided all the following criteria are met: a) Returned within 15 days of receipt of shipment; b) Accompanied with a receipt; c) Item must be in its original unopened packaging; d) Item has not been installed, missing any parts, or has been used. Shipping cost will only be refunded if the return is a result of our error. Please note that some items cannot be returned for hygienic reasons. A restocking fee may be charged to the customer for any returned merchandise that appears to have been used, installed and/or missing parts.
To process a return, you can either bring the item(s) into our store or ship the item(s) back to us. Before shipping the item(s) back to us please contact us at (306) 721-8326, toll free at (877) 721-8326, or by email at email@example.com to obtain an RA (Return Authorization) number. The RA number must be clearly displayed on the outside of the box to facilitate your return as quickly as possible. Any items returned without a properly displayed RA or without one will result in delays in processing the return. We recommend you always ship with a courier or Canada Post and obtain a tracking number (we are not responsible for items lost during shipment back to our store). You are responsible for the return shipment costs and any shipments sent via COD will not be accepted.
Return merchandise must be double boxed with no writing on the manufacturer's box. We will not, under any
circumstances, accept a return that uses a skate box or shoe box as the outer box even if the items inside
are different than what is depicted on the box.
We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.
Packing and Sending Your Return
It only takes a few simple steps:
Pack the items along with the packing slip (receipt) securely in a box. We recommend you can use the original box the items arrived in. You may use another box if you prefer.
Affix the shipping label to the outside of the box and clearly mark the RA on the outside of the box. The store address can be found on our web site or on the original packing slip (receipt).
Drop off your package at the courier of your choice.
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